APPOINTMENTS & WALK-IN POLICY

Hi Indigos!

We want to quickly take you through our appointment and walk-in policy to help us create a smooth, comfortable, and well-organised experience for everyone who visits Indi.

First, appointments are highly encouraged because they help us plan our day and serve you better. If you have an appointment with us, please endeavour to arrive on time.

We have a strict *15-minute grace period*. If you arrive after the 15 minute grace period after your scheduled time, your appointment MAY be forfeited and given to another waiting client. Calling ahead to inform us that you’re running late is appreciated, but it does not automatically extend your grace period or guarantee that we can hold your slot.

For our walk-in clients, you are always welcome! However, walk-in services depend on staff real-time availability, the type of service you need, and how busy the salon is at the time. Sometimes you may need to wait, return later, or book for another day.

Please remember that arriving at the salon does not guarantee immediate service or same-day accommodation.

At Indi, we believe in fairness, respect, and thoughtful care. These policies help us respect everyone’s time and give each client the best possible experience.

Thank you for understanding, and thank you for choosing Indi Natural Hair Salon.